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User 2 (Mary) is working from home and is making changes online, while being connected to Wi-Fi (while Greg is offline). User 1 (Greg) is making changes offline (while flying on an airplane, with no Wi-Fi connection). 2 employees (Greg and Mary) work on the same Word document during the day. I will use the following assumptions/uses case for this post: However, if other users modify the same files in the meantime, then this presents a challenge to OneDrive sync – which version is the correct one? And that is exactly what I will try and explain in this post. If none of the files being synchronized had been modified by other users during that blackout/offline period, all is good. However, if one of the users goes offline for a period of time (or has a poor internet connection), makes some changes to the files during that period, then goes back online, it is a different story. 
When users are always online (connected to Wi-Fi), sync issues rarely occur, because of co-authoring. In this article, I will explain “By Design” sync issues.
“By Design” Issues (i.e., related to routine/everyday collaboration scenarios). User Error (i.e., user exceeded the sync limit). Technical issues (i.e., related to a specific user/laptop). There are different reasons why you might run into sync conflicts, for example: One thing I want to clarify first is that this post is not meant to explain every single sync conflict scenario. In this post, I would like to explain how OneDrive Sync resolves those various sync conflicts. Lately, however, sync conflicts are caused by the way we collaborate and interact with documents. In the old days, with the old version of the OneDrive sync client, sync conflicts were primarily caused by the application itself. Ever since we had OneDrive Sync, we had sync conflicts.
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